Shipping policy

Last Updated: 05 October 2026

This Shipping Policy applies to all orders placed on solacebabe.com. By placing an order, you agree to the terms listed below.

2.1 Shipping Coverage

We provide FREE STANDARD SHIPPING on every order with no minimum spend requirement. Free shipping service is only available for delivery destinations including all countries within Europe, the United States of America, and Hong Kong. We do not ship to other regions currently.

2.2 Order Processing Time

Orders are processed within 1–3 business days after payment verification. Business days follow our AEST opening schedule, excluding weekends and Australian public holidays. During peak sale seasons, processing time may extend to 3–5 business days. You will receive a shipping confirmation email with tracking number once your parcel is dispatched.

2.3 Delivery Timeframe

Estimated delivery times after dispatch:

  • European Countries: 7–15 business days
  • United States: 8–16 business days
  • Hong Kong: 5–10 business days Delivery estimates are not guaranteed. Delays can be caused by customs inspection, local courier backlog, public holidays, extreme weather or logistics carrier issues. We are not responsible for delays caused by third-party shipping carriers.

2.4 Customs, Duties & Taxes

The recipient is the importer of record. Any import tax, VAT, customs duty, clearance fee charged by your local customs authority is the sole responsibility of the customer. We do not cover these charges. We cannot predict customs fees and cannot negotiate with customs authorities on your behalf.

2.5 Undeliverable & Returned Parcels

Please double-check your shipping address at checkout. If a parcel is returned to us due to an invalid address, recipient refusal, failed delivery or unpaid customs fees, we will contact you. You can choose re-delivery (you will be responsible for the new shipping cost) or a partial refund minus return freight charges.

2.6 Lost or Damaged Parcels

If your tracking shows delivered but you have not received the package, please contact us within 14 days of the marked delivery date. We will open an investigation with the courier. For items damaged in transit, you must supply clear photos of the outer packaging and damaged goods within 48 hours of delivery for assessment.

2.7 Contact

For shipping enquiries: sales@solacebabe.com | +61 7 5391 1308