Return policy
Last Updated: 05 October 2026
This Return and Refund Policy outlines our rules for returns, exchanges and refunds, compliant with Australian consumer law and Stripe payment requirements.
3.1 Eligibility for Return
You may request a return within 30 calendar days from the date you receive your order. To qualify for return:
- Items must be unworn, unwashed, undamaged, with original tags attached.
- Lingerie, swimwear and clearance marked items are non-returnable for hygiene reasons.
- Products with obvious signs of use, stains, odour or damage caused by the customer cannot be accepted.
3.2 Return Process
Before sending anything back, you must submit a return request by email to sales@solacebabe.com. Please include your order number, product SKU, reason for return and supporting photos if applicable. We will reply within 2 business days and send you a return authorisation instruction. Items sent back without prior authorisation will not be processed. Return shipping cost is paid by the customer, except in cases where we shipped the wrong item or the product arrived defective/damaged. We do not provide free return labels.
3.3 Refund Timeline
Once we receive and inspect your returned goods, we will send an inspection notification. Approved refunds will be issued back to your original payment method via Stripe within 5–10 business days. Your bank or card provider may take extra time to post the funds to your account. We cannot control bank processing speed. Original shipping fees (where applicable) are non-refundable. Since our orders qualify for free outbound shipping, no outbound freight will be deducted unless the parcel was abandoned/refused at customs.
3.4 Exchanges
If you wish to exchange for a different size or colour, you can process a return and place a new order, or request an exchange in your return email. Exchange availability depends on current stock.
3.5 Refusal of Return
We reserve the right to reject returns that do not meet our conditions. If a return is rejected, we can arrange the item to be shipped back to you at your cost.
3.6 Faulty Items
If you receive defective, misprinted, incorrect or damaged items from our side, please contact us within 48 hours of delivery with photos. We will offer a free replacement or full refund, and we cover the return postage for verified faulty goods.
3.7 Contact
Return enquiries: sales@solacebabe.com